Keynotes
Stephanie is a powerful keynote speaker who brings a rare depth of perspective shaped by her work as an attorney, author, and certified grief coach.
Drawing from decades of experience serving clients through life’s most complex transitions, she helps service-based professionals understand how communication, emotional equity, and presence shape trust—especially in moments of loss.
Her talks illuminate why widowed clients often disengage not because of poor service, but because they no longer feel seen, and how building balanced, human-centered relationships before crisis ensures continuity, dignity, and lasting connection when everything changes.
Training Sessions
Attendees gain practical frameworks for navigating high-stakes, emotionally charged client conversations with clarity, confidence, and professionalism.
The training program equips advisors with communication strategies that reduce missteps, preserve trust, and strengthen relationships when emotions run high.
Because in the moments that matter most, emotional intelligence determines whether trust quietly erodes—or becomes the reason clients stay, refer, and remain loyal for years to come.
Keynotes & Training Sessions
Grief doesn’t follow a script — and neither should you. This keynote teaches service-based professionals how to communicate with authenticity, presence, and emotional intelligence when clients are navigating less.
Widowed clients don’t leave because of one mistake. They leave when they don’t feel seen, valued, or emotionally supported before and after loss.
Grief changes how people think, decide, and trust. Showing how empathy, presence, and human-centered communication build loyalty, retention, and lifelong client relationships.
